Delivery

Delivery times

I always try to ship orders out the same day I receive them if I can, but if not, then within 1-2 working days. If there is a delay for any reason, I will be in touch to let you know.

The time it takes to get to you will depend on your location and which shipping method you have chosen.

UK Shipping

UK shipping is free on orders over £50 and a flat rate of £3.95 for orders under that value. 

While I work out if wool products are exempt from European safety regulations, I am not shipping to Northern Ireland at the moment, but I really hope there will be some clarity on that soon.

International Shipping

I do not currently ship outside the UK. 

Returns

If you’re not absolutely delighted with your purchase, you can return it within 30 days and as long as I receive it in a saleable condition, you will be entitled to exchange or a full refund of the product price. You will need to pay the postage fees to return it to me.

If you would like to exchange the item for something different, any resulting extra cost will need to be paid by you, or if the new item is of lower value, then I will issue a partial refund for your overpayment.

What if my order arrives damaged?

I take every precaution to make sure that all products are securely packaged to give them as much protection as possible on their journey to you.

If the item is damaged, please notify me within 3 days so I can lodge a complaint with the postal service or courier. Please take photographs of any damage, both of the external packaging and the contents and send them as soon as you can (it helps us with insurance claims).

Once I have photos, I will be in touch with details of how to proceed, but rest assured, you will never be out of pocket if something is damaged in transit.

If it is possible, I will exchange the item, but if that is not possible then we will issue a full refund.